Returns & Exchanges

Returns & Exchanges

  1.  Custom items cannot be returned or exchanged.
  2.  Items may be returned within 30 days of the delivery date.
  3.  Items must be unused and in original condition.
  4.  Unless the return is due to an ESP Metal Crafts error, the customer is responsible for the cost of return shipping.
  5.  Return shipping charges must be prepaid. ESP Metal Crafts will not be responsible  for return shipments that are lost, stolen or damaged.
  6.  Once an item is inspected, ESP Metal Crafts will issue a refund, exchange or credit for the value of the item, including taxes, less applicable restocking fees.
  7.  Shipping fees are non-refundable.
  8.  There is a 20% restocking fee for all returns, unless the return is due to an ESP Metal Crafts error.
  9.  Items damaged in shipping must be reported to ESP Metal Crafts within 24 hours of delivery. This will enable us to make the appropriate claims with the shipping company.

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